Can anyone suggest or perhaps share verbally or some photos of how to creatively share customer complaints? I’m not sure what I’m looking for, but I’d like it to be a “fun” or “attractive” approach to hopefully get (and hold) peoples attention and not sound like we are “picking” on anybody. So that it doesn’t become wallpaper that people stop looking at. Electronic approaches are out since many operators do not have access to those methods at the moment.
I’m more interested in
- Communicating the concern
- Identifying how we could have prevented it from escaping
- Ensuring we don’t do it again!
Thanks in advance!